Refund and Returns Policy

đŸŸ Refund & Return Policy

At Sox Super Comfy Cat Harnesses, we want you—and your cat—to be 100% happy with your purchase. If something’s not right, we’re here to help!

✅ Returns

We accept returns within 14 days of your order’s delivery date.

To be eligible for a return:

  • .  The item must be unused, unworn, and in its original condition.

  • .  It must include all original packaging.

  • .  The item is not custom made or personalised (These are non returnable unless faulty).

🔄 Exchanges

Need a different size or pattern? No problem! We offer free size exchanges within 14 days. Just get in touch and we’ll guide you through the process.

💰 Refunds

Once your return is received and inspected, we’ll send you an email to confirm.

  • .  If approved, your refund will be processed to your original payment method.

  • .  Please allow 5–10 business days for the refund to appear, depending on your bank.

🚚 Return Shipping

  • .  Customers are responsible for return shipping costs unless the item was faulty or incorrect.

  • .  We recommend using a trackable shipping service.

đŸ± Damaged or Incorrect Items

We sincerely apologize if you received a faulty or incorrect harness! Please email us at soxharnesses@soxsupercomfycatharness.com within 7 days of delivery with a photo and your order number. We’ll make it right ASAP.

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